Refund & Cancellation Policy

Overview

This Cancellation and Refund Policy applies to all services, software solutions, and consulting retainers provided by Cognivyn Infrasys LLP ("COGNIVYN"). We strive to maintain complete transparency and clarity in all our business relationships.

Cancellation Terms

• Consulting & Advisory Services: Clients may cancel scheduled consulting sessions or service agreements by giving a written notice at least 48 hours prior to commencement.
• Subscription Tiers & Retainers: Monthly retainers or SaaS subscriptions can be cancelled at any time prior to the next billing cycle through account settings or by contacting customer support.

Refund Eligibility

• 7-Day Money-Back Window: If a service or software tier has not been delivered or initialized due to technical issues attributable to COGNIVYN, a full refund may be requested within 7 calendar days of payment.
• Unfulfilled Engagements: In cases where custom software development or advisory milestones cannot be initiated by COGNIVYN, a 100% refund of unearned advance fees will be issued.
• Exclusions: Completed consulting sessions, delivered architectural blueprints, custom work already approved by the client, or non-refundable third-party API infrastructure expenses are non-refundable.

Refund Processing SLA

Approved refunds will be processed within 5 to 7 business days from the date of approval. Refunds will be credited back to the original payment method used during the transaction (via payment gateways such as Cashfree, Razorpay, or PayU).

How to Request a Refund

To request a refund or cancellation, please email our support team at hello@cognivyn.in with your order reference, account details, and reason for the request.